Privacy Policy
This privacy policy sets out the obligations and policies of Orli
Coffeeworks. (hereinafter, 'the company', 'us', 'we' or 'our') under the
Personal Data (Privacy) Ordinance (the 'Ordinance'). By visiting our web site,
customers are deemed to agree to the policies and practices described in this
privacy policy as amended from time to time at our sole discretion.
1. Purpose of Data Collection
In order to improve our products and services continuously and to further
understand the needs of our customers, we may ask customers to provide us with
their personal data, contact details and other relevant information. If your
personal data is incomplete or incorrect, we may not be able to provide or
continue to provide our services to you.
We collect personal data from our website visitors on a voluntary basis.
Personal data may include first name, last name, address, telephone number,
mobile number, email, and any other information submitted by the customers. The
personal data collected will be used only for the purposes we specified at the
relevant web page at the time when we invite you to provide your personal data
for promotion of our products and services, and for other purposes as may be
agreed between you and us or required by law from time to time:
- internal research and analysis;
- daily operation of our services;
- customer complaints and enquiries’ handling;
- invitation to customers for participating in
promotional campaigns, market research and surveys and other marketing
activities;
- offers and promotions of our products and services;
- prevention or detection of crime;
- disclosure as required by law;
- matters directly related thereto.
2. Use of Personal Data
Personal data of customers will be kept confidential, we will not sell
customer’s personal data to any other third party, but we may provide such
information to:
- any agent, contractor or third party service
provider who provides services to our company in connection with the
operation of our business;
- any agent authorized by our company to process
personal data of our customers;
- auditors, consultants or legal counsel of our
company;
- the media (in relation to the handling of customer
complaints and enquiries in certain circumstances);
- any person who owes a duty of confidentiality to our
company.
3. Direct Marketing
Subject to obtaining your consent, we intend to use your personal data
including first name, last name, address, telephone number, mobile number and
email for direct marketing purpose through post, email, phone or SMS in
relation to products, services, activities, offers, news and redemption provided
by us.
If you do not wish us to use your personal data for use in direct marketing as mentioned above, you may exercise your opt-out right by notifying us at info@orlicoffeeworks.com with “Unsubscribe” as the email subject or send your request to the below address:
ORLI COFFEEWORKS
Room D, 21/F, 8Luk Hop Street, Luk Hop Industrial Building, San Po Kong, Kowloon,
Hong Kong
4. Data Security
Our company will maintain your personal data securely in our system. Only
authorized staff, who has been properly trained, will be permitted to access to
such personal data. We will also ensure compliance by our staff with the
strictest standards of security and confidentiality.
5. Access and Correction of Personal Data
All personal data will be stored in our database system. Under the
Ordinance, customers have the right to check whether our company holds personal
data about you, the right to obtain a copy of that data and to correct any
inaccurate data from us at any time. Requests for access to data or correction
of data should be made in writing to:
ORLI COFFEEWORKS
Room D, 21/F, 8Luk Hop Street, Luk Hop Industrial Building, San Po Kong, Kowloon, Hong Kong
In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any personal data access request.
If there is any inconsistency or conflict between English and Chinese version of this policy, the English version shall prevail.